Refund Policy

Returns

We want you to shop with confidence! If you are not fully satisfied with your order, you have the option to return it within 30 days of receipt. However, please note that we do not offer free returns; shipping charges apply.

To be eligible for a return, the order must meet the following conditions:

1. The item must be in its original condition, with all parts and components included.
2. Normal handling is acceptable, but damage due to improper use or mishandling is not eligible.
3. Hygiene-related products must be thoroughly cleaned before returning.
4. If the product arrives defective, a return request must be made immediately upon receipt.
5. The customer is responsible for return shipping costs.
6. Returns will be processed within 7 business days after receiving the item and verifying that it meets the return conditions.

🚨 Important Notes:

• We reserve the right to refuse returns if we suspect items have been used or damaged after delivery.
• Delays caused by couriers (e.g., strikes, transit issues) are beyond our control and are not grounds for a refund.
• Never send returns to the original sender. We will provide the correct return address after you contact us.

How to Request a Return

If your order meets the above conditions, please email contact@omeliaoliver.com with:

• Order number
• Reason for return
• Photos of the product (if damaged/defective)
• Full name & shipping address

We will provide return instructions and the correct return address.

Cancellations

To ensure faster shipping and quality handling, our system automatically processes orders immediately after they are placed. Because of this, we are unable to cancel orders. However, once you receive your order, you are always covered by our 30-day money-back guarantee—simply return the product for a full refund (excluding shipping costs).

Replacement Policy

If you receive a damaged or defective product, don’t worry—we’ve got you covered! Simply contact us within 30 days of receiving your order, and we will send you a replacement, free of charge. Our goal is to ensure you are 100% satisfied with your purchase!

For orders in transit:

We are proudly a Canadian business! While our products ship from our Asia-based warehouse, this allows us to provide the best quality at competitive prices while covering shipping costs and fees for our customers. We are committed to ensuring you have a great shopping experience with us!

If you have any concerns, feel free to reach out—we’re here to help!

📩 Contact us: contact@omeliaoliver.com

Thank you for being part of our journey!